General provisions
This policy sets out how personal data of users of akalam.kz and patients of Akalam is processed and protected. It is based on the Law of the Republic of Kazakhstan “On Personal Data and Their Protection” and the Code “On Public Health and the Healthcare System”. By using the website you agree to this policy.
What data we receive
The website has no data-collection forms. You contact the clinic by phone, WhatsApp or video — you decide what information to share. Your first name is enough for an online consultation.
Purposes of processing
Information is used only to communicate with you, book a consultation and provide medical care. We do not use it for mailings without separate consent and never pass it to third parties for marketing.
Video consultations
Online appointments run over a secure channel. Consultations are not recorded without your explicit consent. We recommend using a private room and headphones.
Medical confidentiality
The fact of your visit, your health, diagnosis and treatment are protected by medical confidentiality and are not disclosed to employers, schools, relatives or anyone else without your consent, except where expressly required by the law of the Republic of Kazakhstan.
Storage and security
Medical records are kept in secure information systems with restricted access, protected by organisational and technical measures. Retention periods are set by the law of Kazakhstan.
Cookies
The website uses technical cookies needed for it to work (for example, to remember that you closed the notice) and may use anonymised analytics. Cookies contain no health information and cannot identify you. You can delete or block cookies in your browser settings.
Messengers
WhatsApp messages are stored on the messenger's servers under its own policy. We recommend not sending documents or detailed medical information unless necessary.
Minors
Consultations for minors are held with the participation and consent of their legal representatives, as provided by the law of Kazakhstan.
Your rights
You may request information about how your data is processed, ask for it to be corrected, blocked or deleted, and withdraw your consent. To do so, contact us by phone or WhatsApp.